Return Policy

Return & Refund Policy

Effective Date: November 2025
Website: softlite.se
Company: Softlite S.R.L.
Tax Number (VAT ID): RO51878112
Registered Address: Comuna Lăzăreni, Nr. 38, Miheleu, Bihor County, Romania, 417313
Email: softlite.srl@gmail.com

1. General Policy

This Return & Refund Policy applies to all purchases made on softlite.se, operated by Softlite S.R.L.
Because our products are digital software licenses delivered electronically, they are not eligible for traditional returns once the delivery and activation process has begun.

By completing a purchase, you expressly agree that the digital delivery begins immediately after payment, and that you waive your statutory right of withdrawal once the product (license key or download link) is delivered.

2. Digital Product Nature

All products sold on softlite.se are digital goods (license keys, activation codes, installation files, or download links).

  • No physical shipment is made.

  • The delivery occurs electronically via email.

  • Product images and descriptions are for illustrative purposes only.

3. Eligibility for Refund

Refunds are granted only under exceptional circumstances, such as:

  • The license key provided cannot be activated, and the issue cannot be resolved through our technical support.

  • A duplicate payment was made for the same order.

  • The delivered product was incorrect (different from the one ordered).

If any of the above applies, please contact our support team within 14 days of purchase at 📧 softlite.srl@gmail.com, including your order number and a detailed explanation.

4. Non-Refundable Cases

We cannot offer a refund in the following cases:

  • You have already activated or used the license key.

  • You changed your mind after receiving the license.

  • The software is incompatible with your device due to outdated systems or user error.

  • The issue is related to installation mistakes or failure to follow activation instructions.

  • The software works as described and the license is valid.

5. Replacement Policy

If your license key is found to be defective or non-functional, Softlite S.R.L. will provide a replacement key at no additional cost after verifying the issue.
Replacements are processed within 1–2 business days after validation.

6. Refund Method

Approved refunds are issued via the same payment method used during purchase.
Processing time may vary depending on your bank or payment provider (typically 5–10 business days).

7. Technical Support

Before requesting a refund, we encourage you to contact our customer support team.
Most activation or installation problems can be resolved quickly with our help.
📧 softlite.srl@gmail.com

8. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact:
📧 softlite.srl@gmail.com
Softlite S.R.L. — Comuna Lăzăreni, Nr. 38, Miheleu, Romania

⚖️ Legal Reference

This policy is compliant with EU Directive 2011/83/EU on consumer rights and Regulation (EU) 2019/770 on digital content and digital services.