Privacy Policy

Privacy Policy

Effective Date: November 2025
Website: softlite.se
Company: Softlite S.R.L.
Tax Number (VAT ID): RO51878112
Registered Address: Comuna Lăzăreni, Nr. 38, Miheleu, Bihor County, Romania, 417313
Email: softlite.srl@gmail.com

1. Introduction

Softlite S.R.L. (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect the information you provide when using softlite.se or when you make a purchase from us.

By using our website or purchasing our products, you agree to this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data under GDPR is:
Softlite S.R.L.
Address: Comuna Lăzăreni, Nr. 38, Miheleu, Bihor, Romania
Email: softlite.srl@gmail.com

3. Information We Collect

We collect only the data necessary to process your order and ensure smooth service.

a. Information you provide voluntarily:

  • Full name

  • Email address

  • Billing address

  • Company name and VAT ID (if applicable)

  • Payment details (processed securely via third-party payment gateways)

b. Automatically collected information:

When visiting our website, some technical data may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device information and operating system

  • Pages visited and time spent on the website

This data is used only for analytics, security, and website optimization.

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To process and deliver your digital order

  • To issue and send VAT invoices

  • To provide customer support and handle inquiries

  • To comply with accounting and tax obligations

  • To improve our website and user experience

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing

Data is processed based on one or more of the following:

  • Contract performance: to deliver your purchased product.

  • Legal obligation: to comply with tax and accounting regulations.

  • Legitimate interest: to ensure website security and prevent fraud.

  • Consent: for newsletter or marketing emails (if subscribed).

6. Data Retention

We retain your personal data only as long as necessary:

  • Order and invoice data: up to 10 years (required by law).

  • Support communications: up to 2 years.

  • Newsletter subscriptions: until you unsubscribe.

7. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, alteration, or destruction.
Your payment data is handled by certified payment providers and is not stored on our servers.

8. Sharing of Data

We may share your information only with:

  • Payment processors (for secure transaction handling)

  • Accounting and invoicing partners (for compliance with fiscal laws)

  • IT service providers (for website hosting and email delivery)

All partners are GDPR-compliant and bound by confidentiality agreements.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic.
Cookies are small files stored on your device that help us recognize your preferences.
You can disable cookies in your browser settings at any time.

10. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to processing for legitimate reasons

  • Request data portability

  • Withdraw consent (if given for marketing)

To exercise any of these rights, please contact us at:
📧 softlite.srl@gmail.com

11. International Data Transfers

All personal data is stored and processed within the European Union. We do not transfer data outside the EU/EEA.

12. Newsletter and Marketing Emails

If you subscribe to our newsletter, we will use your email address to send product updates, promotions, and special offers.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

13. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Updates to This Policy

We may occasionally update this Privacy Policy to reflect legal changes or improvements to our data protection practices.
The latest version will always be available on this page.

15. Contact

For any privacy-related questions, please contact:
📧 softlite.srl@gmail.com