🛒 1. How do I purchase software from Softlite.ch?
Simply choose your desired product, add it to your cart, and complete your purchase using one of the secure payment options available (credit/debit card, PayPal, or other online methods).
After payment, you’ll receive your license key and activation instructions by email.
⚡ 2. How long does delivery take?
Delivery is instant or within a few hours after successful payment.
All products are digital, so you’ll receive your license key and download link directly in your inbox.
If you don’t see the email within a few hours, please check your spam or junk folder.
💻 3. How will I receive my product?
All products are delivered electronically via email.
You’ll receive:
Your license key or activation code
A download link or installation guide
Activation instructions
No physical item or shipping is involved.
🔑 4. What type of licenses are sold?
Softlite S.R.L. offers genuine digital software licenses for Windows and macOS systems.
These may include:
Lifetime or perpetual licenses
Multi-device or single-user keys
💰 5. Are the prices shown final?
Yes. All prices on softlite.se are final and include VAT where applicable.
For EU business customers with a valid VAT ID, intra-EU 0% VAT will apply.
🧾 6. Will I receive an invoice?
Yes. Every purchase includes an official VAT invoice, issued by Softlite S.R.L.
Invoices are sent to your email address within a few business days after purchase.
🧠 7. What should I do if my license key doesn’t work?
If your key doesn’t activate or shows an error message, please:
Double-check that you entered the key correctly.
Follow the activation instructions provided.
If the issue persists, contact our support team at 📧 softlite.srl@gmail.com.
We will help you resolve the issue or issue a replacement key if necessary.
🔁 8. Can I return or refund my purchase?
Because all products are digital and delivered instantly, they cannot be returned once the license key has been issued or activated.
Refunds are only provided if:
The license key cannot be activated and support cannot fix it, or
You were charged twice for the same order.
See our full Return & Refund Policy for details.
📧 9. I didn’t receive my order. What should I do?
If you haven’t received your order within a few hours:
Check your spam/junk folder.
Make sure your email address was entered correctly during checkout.
Contact us at softlite.srl@gmail.com with your order number, and we’ll resend your product immediately.
🧩 10. How can I contact customer support?
All customer support is handled via email:
📧 softlite.srl@gmail.com
We aim to reply within 24 hours (Monday–Friday).
⚙️ 11. Do you provide technical installation help?
Yes. Our support team can help guide you through installation and activation steps.
While we cannot provide full technical setup services, we ensure that every product you buy is fully functional and easy to use.
📦 12. Can I buy software for my business?
Yes! We supply VAT-compliant invoices and licenses suitable for business use.
If you’re an EU company, enter your valid VAT number during checkout to receive 0% intra-EU VAT billing.
🏛️ 13. What company operates Softlite.ch?
Softlite.ch is owned and operated by:
Softlite S.R.L.
Comuna Lăzăreni, Nr. 38, Miheleu, Romania, 417313
VAT ID: RO51878112
Email: softlite.srl@gmail